Catalog Databases & Websites Library Locations Happenings & Events Just for Kids Press Services
Home Help
Image: Computer Settings
  • PC Recommendations
  • AOL/MSN Users
  • Recommended Browsers
  • Recommended Browser Settings
  • Recommended Plug-ins
  • Why can't I access the database(s)?
    Please note that the above specifications are suggestions only, NOT requirements. However, as we possess limited resources, it is suggested that you allow browser services (Javascript) or upgrade, where possible, to meet the above specifications to maximize your use of this site.

    Problems accessing our Catalog or the Information Gateway?
    Try a parasite scan and see what anti-virus software overlooks!

    As with all technology, basic troubleshooting must include re-booting your wireless network (if applicable), re-booting your PC, flushing your cache and/or modify your firewall. The library makes general recommendations below. For specifics, please contact your hardware or software manufacture.

    Premium Databases . . .

          Why can't I access the database(s)?
          What database should I use?
          How do I get help on using an individual database?
          What are the web browser requirements?
          Why am I downloading webauth.exe?
          How can I access databases outside the library?
          What is a cookie and why do I need one?
          Can I set bookmarks or favorites?
          How do I register to use the Premium Databases?
          Why am I having trouble signing-on?
          My browser's back button won't take me back!
          Why can't I find all the databases from home?
          Why do I have to sign-on everytime I select a database?

    How Do I . . .

         Access My Library Record

          iPAC User Guide

    Wireless Internet Access . . .

          Wireless Internet Access (Wi-Fi)
             XP Wireless Internet Access Setup
             XP SPK2 Wireless Internet Access Setup

    Searching HCPLC Web Pages . . .

    HCPLC's Site Search

    Image: Computer Support Icon

    Linking and the Hillsborough County Public Library Cooperative's Web Site . . .

    Image: Computers Linking Icon Links from HCPLC web pages . . .

    The Hillsborough County Public Library Cooperative assumes no liability for the Uniform Resource Locators [URLs] provided here. We do not recommend their use or disuse. The URLs exist as a goodwill service to our customers. Since things change rapidly on the Internet, many of the URLs may become obsolete. If you find one that's obsolete, please let us know.

    Linking to HCPLC web pages . . .

    Other sites may link to us at their discretion. Ordinary terms and conditions for consensual linking shall apply. If you have questions regarding your linking to us please submit requests or comments to support@hcplc.org.


    Catalog | Databases & Websites | Library Locations | Happenings & Events


    Español | Press Room | Just for Kids | Services | Site Search | Help | Top of Page
    Find books, music, movies & more...
    Search:

    Question? Click to comment... or call 813-273-3652
    © Hillsborough County Public Library Cooperative  |  http://www.hcplc.org/
    Site established: September 30, 2001  |  Page revised: Thursday, 26-Mar-2009 12:48:33 EDT